PST ReLog — 360° Returns Solution
We Transform
Returns into Profit.
Returns Management
PST ReLog relieves your retail operations
PST ReLog relieves retailers with intelligent and strategic solutions for planning, executing and controlling the entire returns process.
Refurbishment rates of up to 97% — through our in-house repair center and specialized staff.
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Service Scope
Our Services in Detail
From first scan to re-stocking — all from a single source.
Returns Receiving & Registration
Collection from parcel service, plausibility check and systematic registration in the GoBase system. Each return receives a unique number and barcode.
Visual & Technical Inspection
All items are inspected visually and technically by specially trained staff — including completeness and functionality of accessories.
Credit Note Verification
Thorough check of all withdrawal-relevant points — signs of use, fraud attempts. Immediate credit note release for proper returns.
Product Refurbishment
Cleaning, new protective films, repackaging. Our own Securpack solution with neutral cartons for professional remarketing.
Product Completion
Supplementing functionally necessary accessories for all refurbished items.
Data Erasure (GDPR)
All devices with built-in storage are irreversibly wiped and reset to factory state — GDPR compliant and certified.
Returns Assessment & Classification
Detailed assessment and classification of all items based on predefined criteria for optimal remarketing.
Repair of Defective Products
Direct repair in our in-house repair center. Refurbishment rates of up to 97% — less e-waste, more remarketing.
Warranty Case Processing
Forwarding to manufacturer service with lead time monitoring. Numerous manufacturer authorizations allow most cases to be handled directly by PST.
Certified Disposal
Waste-type-separated disposal via certified partners — sustainable and legally compliant.
Re-stocking & Shipping
Immediate re-stocking after refurbishment and booking to inventory for fast resale readiness.
Quality Management
Internal QM ensures consistently high standards — measurable and traceable through complete GoBase documentation.
Documentation & Reporting
Standard and customized reports to your specifications — return reasons, rates, forecasts.
Preventive Returns Management
Filtering fraud attempts, identifying problem items, analyzing return reasons to optimize rates.
Technology
GoBase — Our Proprietary System.
Our proprietary returns management system with plug & play integration to all common shop and ERP systems.
- Interfaces to all relevant shop and ERP systems
- Real-time dashboard and custom reporting
- Complete documentation of every process step
- Custom development for your requirements
- Full transparency — anytime, anywhere
Your Benefits
At a Glance
Cost Reduction
Reduced write-offs, lower resource consumption
High Service Level
Innovative and sustainable service processes
Customer Satisfaction
Same-day returns and credit note processing
Planning Comfort
Accurate forecasts and statistics
Minimized Capital Tie-up
Immediate refurbishment and preparation for resale
Fraud Protection
Intelligent processing filters fraud attempts
Profit & Efficiency
Maximum recycling rate instead of disposal
Calculable Costs
Fair billing with defined service flat rates
Ready for smart returns processing?
Request custom concept
Talk to our experts and receive a returns concept tailored to your requirements.